prometric FAQ — Answers to All Your Questions

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Once you verify that OTP, you will be able to set a new password. The whole process takes just a few minutes. If you run into any trouble, contact prometric live chat support.

Common reasons for prometric login issues include: incorrect password or username, Caps Lock being on, a weak internet connection, or browser cache. Try clearing your browser cache and cookies, then try again. If you enter the wrong password multiple times, your account may be temporarily locked — in that case, contact support.

No. Under prometric's rules, each player may only create one account. If multiple accounts are detected using the same mobile number, email, or payment method, those accounts may be closed and any balance held in them may be forfeited. Please read the Terms and Conditions for full details.

On prometric, usernames are generally between 6 and 16 characters and may only contain English letters, numbers, or underscores. Passwords must be at least 8 characters long, and for security it is recommended to mix uppercase letters, lowercase letters, and numbers. Simple passwords (such as 12345678) are not advised.

You must be at least 21 years old to open an account on prometric and take part in any casino or betting activity. Before making a large withdrawal for the first time, you may be asked to complete identity verification (KYC), which helps keep your account secure. Visit the Responsible Gaming page to learn about responsible gaming guidelines.

The most popular cricket betting markets on prometric are: Match Winner, Toss Winner, First Wicket to Fall, Over/Under Runs, Top Run Scorer, and Series Winner. Many players bet on these markets for BPL and Bangladesh Tigers international matches. You can find more details on the Cricket Betting Guide page.

Yes, on prometric you can add multiple selections to a single bet to create an accumulator or multi-bet. If all selections win, the returns can be substantial — for example, three selections with odds of 1.60, 1.80, and 1.90 combine to give 1.60 × 1.80 × 1.90 = 5.47, meaning a ৳100 bet returns ৳547. However, if even one selection loses, the entire bet is lost — so the risk is higher.

Decimal odds represent the total return (including stake). Example: Team A's odds are 1.80 and Team B's odds are 2.00. A ৳1,000 bet on Team B returns ৳2,000 if Team B wins (৳1,000 profit); if Team A wins, you lose ৳1,000. The higher the odds, the lower the assumed chance of winning — but the potential profit is also higher.

Yes, at prometric you can place bets in the live market even while a BPL or other T20 tournament innings is in progress. Odds change after each over, so you can make quick decisions based on how the match is going. Live betting is even easier using the mobile app — the app is available through official channels.

All three formats express the same price. Example: decimal 2.25 = fractional 5/4 = American +125 for Team A to win. On a ৳1,000 stake, a win returns ৳2,250 in total (৳1,250 profit + ৳1,000 stake); a loss costs you ৳1,000. prometric normally displays decimal odds, which are the most familiar to Bangladeshi players.

To get a faster resolution from prometric support, have these ready in advance: your registered username or email, the date and time the issue occurred, the transaction reference number if applicable, and a brief description of the problem. If you have a screenshot, sending it along will help speed up the support.

Yes. prometric's live chat and email support are available 24 hours a day, seven days a week. The support team is active at night and on public holidays too, so you can reach them at any time you run into a problem.

The prometric support team provides service in both Bengali and English. With Bangladeshi players in mind, the option to write in Bengali is available on both live chat and email. If you are not comfortable in English, feel free to ask your questions in Bengali.

Common login issues, deposit verification, withdrawal status checks, bonus application, and general account questions can be resolved quickly through live chat. For complex KYC verification or major transaction disputes, sending documents by email is more effective.

If identity verification (KYC) is still in progress at the time of your first withdrawal, the request may stay pending. It can also be pending if bonus wagering requirements have not been met, incorrect payment details were entered, or a security review is ongoing. If it stays pending for more than 1 hour, let prometric support know via live chat.

Yes, but only after the bonus wagering requirements are met. Example: a ৳1,000 deposit with a 150% bonus gives ৳1,500 in bonus, making the total balance ৳2,500; the wagering on that bonus is ৳1,500 × 20 = ৳30,000. Once ৳30,000 in bets has been completed, the winnings from the bonus can be withdrawn. For more details, read the terms and conditions.

The minimum withdrawal amount at prometric is ৳500. This limit is the same for any method — bKash, Nagad, Rocket, Upay, or bank transfer. A withdrawal request below this amount will not be processed, so make sure your balance is at least ৳500.

You can withdraw from prometric via bKash, Nagad, Rocket, Upay, and bank transfer — including BRAC Bank, Dutch-Bangla Bank, Sonali Bank, and other major banks. It is generally recommended to withdraw using the same method you deposited with, but confirm the specific rules with support.

The minimum deposit amount at prometric by any method is ৳100. With this deposit you can start playing prometric slots games and all other sections. On your first deposit there is a 150% bonus available, up to ৳15,000 — with 20x wagering.