prometric's Privacy Policy

Purpose of This Policy

prometric is an online gaming platform operated for Bangladeshi users. When you register on our site, log in, or use any of our services, certain information reaches us. This privacy policy makes clear how we use that information, who we share it with, and how well we keep it protected.

This policy applies together with our Terms and Conditions. By starting to use the site you confirm that you have read this policy and agree to its terms. You must be 21 years of age or older.

What Information We Collect

1.1 Information Provided at Registration

When you create an account at prometric, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address (including district and division)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• National ID or passport details (for identity verification)

1.2 Automatically Collected Information

Certain technical information is recorded automatically while you browse the site:

• IP address and device information
• Browser type and version
• Time of site access and session duration
• Which pages you visited and which games you played
• Data collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

Details of every deposit and withdrawal transaction are stored. This includes the transaction amount, time, payment method used, and transaction status. These records help us maintain the security and transparency of our services.

Purpose of Data Use

prometric collects your information for the following legitimate reasons:

2.1 Account Management

We use your registration information to verify your identity, keep your account active, and ensure secure login. This information is also needed for OTP verification and password recovery.

2.2 Payment Processing

Payment information is needed to correctly complete your deposit and withdrawal requests. We never permanently store your full bank account number or card number.

2.3 Customer Support

If you contact our 24/7 live chat or email support with any issue, your account information is needed so our team can assist you quickly and effectively.

2.4 Responsible Gaming Monitoring

By analysing your gaming activity we can detect unusual behaviour and offer assistance where needed. User protection is our priority under our Responsible Gaming Policy.

2.5 Technical Improvement and Security

Automatically collected data is used to prevent fraud, multiple accounts, and other irregularities. Analytics data is also used to improve site performance and enhance the user experience.

Information Sharing and Disclosure

prometric does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

3.1 Service Provider Partners

Payment gateways (such as bKash, Nagad, Rocket, Upay, and financial institutions handling bank transfers), game software providers, and IT service providers receive only the information necessary to carry out their responsibilities. These partners are required to comply with our privacy standards.

3.2 Legal Obligations

We may be required to provide information to authorities in response to court orders, government investigations, or legal processes. In such cases, only the relevant and minimum necessary information is disclosed.

3.3 Fraud Prevention

If fraud, money laundering, or other criminal activity is detected in connection with online gaming, the relevant authorities may be informed.

Data Security Measures

prometric takes several technical and organisational steps to keep your information secure:

• SSL encryption is used for all data transmission, keeping information secure in transit.
• Passwords and sensitive data are stored in encrypted form — not readable as plain text.
• OTP verification and suspicious login alerts are in place to control account access.
• Only authorised staff can access limited information within their specific area of responsibility.
• Regular security audits and system updates are carried out.
• Data backup and disaster recovery plans are in operation.

However, data transmission over the internet is not entirely risk-free. We ensure protection to the greatest extent possible, but providing a complete guarantee of security is not technically feasible. For this reason, keeping your password confidential and contacting us if you suspect unauthorised access is your own responsibility.

Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small data files stored in your browser. prometric uses several types of cookies:

• Essential Cookies: Required to maintain login sessions and for the basic functioning of the site.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Help us understand how much the pages of the site are being used.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly, particularly login and payment-related sections.

Data Retention Period

We retain all your information for as long as your account is active. Even after an account is closed or becomes inactive, certain information may be kept for the following reasons:

• Financial transaction records: for legal and financial audit purposes.
• Identity verification documents: to prevent future fraud.
• Gaming activity history: for responsible gaming monitoring.

Once the designated period has passed or there is no longer a legal requirement to retain the data, it is securely deleted.

Your Rights

As a prometric user, you have several rights over your own information:

7.1 Right to Access

You can request our support team to tell you what information we hold about you. We will provide the information upon receiving a verifiable request.

7.2 Right to Correction

If your name, address, or any other information is incorrect, you can correct it through account settings or by contacting the support team.

7.3 Right to Deletion Request

You can contact our support to close your account and delete your personal data. However, certain records must be retained for a specified period due to legal obligations.

7.4 Right to Withdraw Consent

If you no longer wish to receive marketing communications such as promotional emails or SMS, you can withdraw your consent at any time. This will not affect the core services on your account.

To exercise these rights or to find out more, you can contact us. For general questions, visit our FAQ section.

Protection of Minors

All services at prometric are for persons aged 21 or older only. We do not knowingly collect information from minors. Age verification is in place at registration, and any account identified as belonging to a minor is immediately closed and the stored data deleted.

If a parent or guardian suspects their child is using our site, please contact our support immediately.

Changes to the Policy

This privacy policy may be updated due to changes in technology, law, or business operations. Before any significant change, we will send a notice to your registered email or mobile.

If you continue to use the site after a change, you will be considered to have accepted the new policy. If you have any questions about any aspect of the policy, please let us know within 30 days of the notice being posted on the site.

To learn more about prometric, visit our About Us page.