prometric Terms and Conditions

1Introduction and Definitions

These terms and conditions ("Terms") apply to the prometric platform and all associated services. In this document, "prometric", "we", "our" refer to the entity operating this platform, and "user", "you", "your" refer to any person who has registered on the platform or is using its services.

1.1 Key Definitions

• Platform: The prometric website, mobile application and all related digital services.
• Account: A registered profile created in a user's name through which platform services can be accessed.
• Services: Online casino games, sports betting, live casino and other gaming activities.
• Funds: Money deposited into a user's account and bonus balances.
• Wagering: The betting requirement applicable to bonuses, which must be met before withdrawal is possible.

These terms are written in Bengali and apply to users in Bangladesh. Any linguistic ambiguity will be interpreted in accordance with the intended purpose of the relevant section.

2Eligibility and Registration

2.1 Age Requirement

To use any service on prometric, a user must be at least 21 years of age. If false information is provided to conceal age at the time of registration, the account will be closed immediately and all funds in the account may be forfeited.

2.2 Registration Process

To create an account, the user must provide accurate and complete information, including full name, date of birth, a valid mobile number and email address. Each person may open only one account. If the same person holds multiple accounts, this will be treated as bonus abuse.

2.3 Identity Verification (KYC)

To ensure security, prometric may at any time request a copy of a national identity card or passport to verify a user's identity. Withdrawal requests will not be processed until verification is complete. How personal information is used is described in detail in our Privacy Policy.

2.4 Geographic Restrictions

Access to this platform's services may be restricted for users in certain regions. Accessing services from a country or region where such services are illegal is strictly prohibited, and in such cases all liability rests solely with the user.

3Account Management

3.1 Login Security

It is solely the user's responsibility to keep their account password and login details confidential. Granting access to the account through a third party is prohibited. Any unauthorised use of the account must be reported to our support team immediately.

3.2 Updating Information

If the information registered on the account changes (such as a mobile number or email address), it must be updated on the platform without delay. prometric will not be held responsible for any complications arising from outdated or incorrect information.

3.3 Account Inactivity

If there is no activity for 12 consecutive months, the account may be marked as inactive. To reactivate an inactive account, please contact the support team via live chat.

4Deposits and Withdrawals

4.1 Deposit Methods and Limits

prometric currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, Islami Bank and other major commercial banks). The minimum deposit amount for each method is ৳100.

4.2 Withdrawal Rules

A minimum balance of ৳500 is required to make a withdrawal. Withdrawal requests are generally processed within 1 hour after verification. Users must use their registered payment account for withdrawals; transfers to third-party accounts are not accepted.

4.3 Fund Security

Funds deposited by users are kept effectively secured. In the case of any suspicious transaction, prometric reserves the right to temporarily suspend the payment for investigation purposes. If evidence of money laundering or fraud is found, the relevant account will be closed immediately.

5Bonuses and Promotions

5.1 Welcome Bonus

prometric offers new users a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500. To withdraw this bonus, bets totalling ৳1,500 × 20 = ৳30,000 must be placed.

5.2 Wagering Requirements

A 20x wagering requirement applies to bonuses. This means winnings from a bonus cannot be withdrawn until the total bonus amount has been wagered 20 times. A bonus should never be considered equivalent to cash.

5.3 Bonus Abuse

Claiming bonuses through multiple accounts, from the same device or IP address, or exploiting any technical error will be treated as bonus abuse. In such cases, prometric reserves the right to cancel the relevant bonus and all winnings earned from it.

5.4 Other Promotions

From time to time, prometric offers various promotional offers such as VIP cashback. Each promotion has its own terms which are stated in that promotion's description. If there is a conflict with these general terms, the promotion-specific terms will take precedence.

6Games and Betting Rules

6.1 Game Results

The results of all games on the prometric platform are determined by the random number generators (RNG) of third-party technology providers. There is no way to influence game results. Results cannot be challenged after they are announced, but if there is evidence of a technical error, a complaint may be submitted to the support team.

6.2 Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled, unless a "cash out" option is available in a specific market. prometric reserves the right to cancel bets accepted at an incorrect price (odds) due to a technical error.

6.3 Sports Betting

If a sports betting event is cancelled or postponed, the stake for the related bet will be returned through the normal process. Special rules apply for cricket, football and other sports, which are shown in the description of each market.

7Responsible Gaming

prometric believes that gaming is a form of entertainment and should never be a cause of financial difficulty. We encourage our users to follow the responsible gaming guidelines.

7.1 Self-Control Tools

The following self-control tools are available to users on the platform:

• Setting daily, weekly or monthly deposit limits
• Temporarily suspending the account for a set period (cooling-off period)
• Permanently excluding yourself (self-exclusion)
• Setting a time limit for live sessions

To activate these tools, contact the support team via live chat or email. Once self-exclusion is activated, it cannot be cancelled before the set period ends.

7.2 Protection of Minors

Access to or use of the platform by any person under the age of 21 is strictly prohibited. It is the account holder's responsibility to ensure their device or account remains out of reach of minors.

8Privacy and Security

Our full policy on the collection, storage and use of users' personal information is published separately. These terms must be read together with that Privacy Policy.

8.1 Data Protection

prometric uses SSL encryption and modern cybersecurity technology to protect user information. Users' financial information is never shared with third parties for commercial purposes.

8.2 Cookie Policy

By accessing the platform, our cookie policy applies automatically. Cookies are used to improve the user experience and to monitor platform performance.

9User Code of Conduct

The following actions are strictly prohibited while using the platform:

• Placing bets or playing games using any computer software, bot or automated system.
• Attempting to gain unauthorised access to the platform's servers or network.
• Attempting to access another user's account or stealing their login details.
• Deliberately exploiting any technical error or vulnerability in the platform.
• Using the platform for money laundering or other illegal financial activities.
• Behaving in a rude or threatening manner towards the support team.

If evidence of involvement in any of the above activities is found, the account will be closed immediately and legal action will be taken where applicable.

10Intellectual Property

All content on the prometric platform — logos, designs, software code, text, graphics and other elements — is reserved by the rights holder. Reproducing, modifying or commercially using this content without written permission is prohibited.

Third-party games and software found on the platform (such as products from PG Soft, Pragmatic Play, JILI and Evolution) fall under the intellectual property of the respective companies.

11Limitation of Liability

prometric makes every effort to ensure uninterrupted service, but will not be held liable in the following circumstances:

• Loss caused by internet disconnection or problems with the user's device.
• Technical errors by third-party payment gateways or game providers.
• Natural disasters, cyberattacks or any other unforeseen events.
• Loss caused by the user's own negligence or deliberate mistake.

In no case will prometric's total liability exceed the value of transactions made in the last 30 days relating to the dispute in question.

12Account Suspension and Closure

12.1 Closure at prometric's Initiative

If these terms are violated, evidence of fraud is found, or a user's activities come under legal scrutiny, prometric may close any account without prior notice. If legitimate funds are present, they will be returned after the applicable verification process is complete.

12.2 Closure at the User's Own Initiative

Any user may close their account at any time. Remaining funds should be withdrawn before closing the account. Account closure requests can be made at any time via 24/7 live chat.

13Changes to Terms

prometric reserves the right to change these terms at any time. For significant changes, users will be notified by email to their registered address or via a notice on the platform. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

The date of the most recent terms will always be shown at the top of this page. Users are advised to check this page regularly. For more information about us, you can read our About Us page.

14Contact & Complaints

If you have any questions or complaints about these terms, please contact our support team. Support is available 7 days a week, 24 hours a day in both Bengali and English.

• Live Chat: Contact us directly from any page on the platform.
• Email: [email protected]

After a complaint is submitted, our team will investigate the matter and work to resolve it as quickly as possible. For general questions, you can visit our FAQ section.