Play Safe,
Stay Within Your Limits
prometric believes that entertainment is truly enjoyable only when it is played in a controlled and mindful way. On this page you will find protection tools, warning signs, and support options.
What Responsible Gaming Is and Why It Matters
Betting and casino games are a form of entertainment — not a reliable source of income.
Responsible gaming means enjoying games while maintaining conscious control over your time, money, and mental state. prometric believes every player should understand that online gaming is a form of entertainment — there is no guarantee of winning, and the possibility of losing is always present.
Our Terms and Conditions clearly state that the platform is operated for entertainment purposes. If anyone views betting as a solution to financial difficulties, that is a dangerous misconception.
Following a few simple principles helps build healthy habits: only bet amounts that, if lost, will not affect your daily life; take breaks instead of playing for long stretches at a time; set a specific budget for gaming and do not exceed it. At prometric, every player can control their own experience — and a number of tools are provided to help with that.
Our Privacy Policy explains in detail how your personal information and gaming history are kept secure — this is an important part of responsible service.
Set Your Own Limits
Log in to prometric and activate these features from your account settings.
Deposit Limit
Set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Account SettingsSession Time Limit
Set a time limit for how long you play in one session. Once the set time is up, the system will automatically alert you and ask you to end the session.
Time ManagementLoss Limit
Set in advance how much you can lose within a given period before your account is automatically paused. This is an effective way to protect yourself from larger losses.
Financial ProtectionBreak Time
If you want some distance, activate "break mode" for anywhere from 24 hours to 30 days. During this time, no betting or deposits will be possible on the account.
Temporary BreakSelf-Exclusion
If you feel that gaming is getting out of control, choose the self-exclusion option. You can close your account for 6 months or permanently.
Long-term ProtectionReality Check
A message will appear on your screen at set intervals showing how long you have been playing and a summary of your total wins and losses. This helps keep you aware.
TransparencyTo learn more about these features, read our FAQ — it includes step-by-step guidance.
Recognise the Warning Signs of a Problem
If any of the following apply to you or someone close to you, seek help promptly.
Chasing Lost Money
Repeatedly placing bets to recover losses — known as "chasing losses" — is one of the main signs of problem gambling.
Ignoring Your Budget
Playing beyond your set limit by taking loans or dipping into savings can cause serious financial and psychological harm.
Neglecting Family and Relationships
Being unable to give attention to family, friends, or work because of gaming, and hiding it from others, is a cause for concern.
Using Gaming to Cope with Stress
Turning to gaming or betting as an escape from sadness, loneliness, or anxiety is not a healthy approach.
Being Unable to Stop
Wanting to stop but being unable to, or setting limits and then not following them — these are signals that help is needed.
Unrealistic Expectations of Winning
Believing in a guaranteed winning "strategy" or "system" and repeatedly placing large bets in hope of a big win is dangerous.
Ask Yourself Honestly
These questions will help you become aware of your own gaming habits.
If your answer to more than one of the questions below is "yes", it is worth seeking support
Ways to Get Help
You are not alone. Asking for help takes courage — it is not a sign of weakness.
prometric Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. You can discuss self-exclusion, limit-setting, or any concern in complete confidence.
Contact by Email
If you are not comfortable speaking directly, contact us by email. Write to our support address — the team responds within 24 hours and provides full support in Bengali.
Family and Close Ones
Talk openly with a family member or trusted friend. If they understand what you are going through, they can stand by you and help keep an eye on your gaming time and spending.
Professional Counselling
Speaking with a mental health professional or counsellor is never a sign of weakness. Counsellors trained in problem gaming can help in practical, effective ways.
Support Groups
Mental health organisations and community groups in Bangladesh provide support for addiction issues. With a little searching, you can find support groups in your area or online.
Practical Tips for Safe Gaming
Set your budget before you start, not after. Decide in advance how much money you will spend on gaming each week or month. This amount should be money that, if lost, will have no effect on your food, housing, or essential expenses.
Avoid alcohol and other substances while playing. They reduce your judgement and make it harder to stick to your limits.
Respect your limits even after a win. The urge to bet bigger after a large win is natural, but it can quickly lead to losses. If you win, withdraw a portion of that money.
Do not make gaming your main focus. Betting and slots are entertainment — like an evening's leisure. They come after work, study, family, and health.
Take regular breaks. Playing for more than two hours at a stretch causes mental fatigue, which reduces your ability to make good decisions. Take at least a 15-minute break every hour.
To learn more about prometric and understand our service policies, visit our About Us page — it sets out the platform's values and commitments in detail.
Protect the Children and Teenagers in Your Family
Keep your account details private. Keep your username and password out of reach of underage members of your household. Do not leave your device unattended while logged in.
Use parental controls on your devices. Enable parental control software on smartphones, tablets, or computers so that children cannot access gambling-related sites.
Raise awareness. Have open conversations with older family members about responsible gaming.
21+ verification process. prometric verifies age at the time of account registration. If there is any doubt, additional identity verification may be requested. If you believe a minor is using an account, notify our support team immediately.
Immediate action. As soon as a case involving a minor comes to our attention, the account is closed and the necessary measures are taken.